Support

Contact us

You can get in touch with us at [email protected], or using the live chat on the platform (here).

We aim to provide you with a first reply within 30 minutes (inside business hours).

Business Hours are defined as 09:00 - 17:00 UK time during weekdays, excluding bank holidays.

Priority Level	Definition	Target
Critical	The API fails to function, with no workaround	1 hour
High	The API functions with a material impact on usability (e.g. an intermittent problem with workarounds, or a continuous problem with a workaround)	1 working day
Medium	The API functions with some impact on usability (e.g. an intermittent problem with workarounds)	5 working days
Low	Minor problem (e.g. cosmetic) with no meaningful impact on usability	10 working days